Shipping policy

Shipping costs may vary depending on your location and will be automatically calculated at checkout.

SHIPPING OPTIONS

Standard shipping within Europe: free

DELIVERY TIMES

We ship quickly and securely with DHL. Your order will be processed and shipped within a week, depending on product availability and credit check. Once your order has been shipped, you will receive an email with a tracking number. Regular delivery time is up to 48 hours in Germany and 2-5 working days within the EU. Delivery times may vary depending on the current situation of the nation.

DUTIES AND TAXES

Ordered products for shipping to countries outside the EU may be subject to duties, taxes, and fees imposed by the destination country, which are not included in the product price. The buyer of the shipment is the importer in the destination country and is responsible for all mentioned duties, taxes, and fees. PGS Seiwald GmbH has no control over these charges and takes no responsibility for ensuring that the ordered products comply with local customs laws and/or duties and taxes.

CUSTOMER SERVICE

If you have any further questions, we are always available at sophie@houseofgoat.com.